Accessibility Statement for Waste Recycling Services

This accessibility statement explains how our waste recycling area and recycling services work toward inclusive access for everyone. We are committed to making both our physical recycling centres and our online recycling waste information as accessible as possible. This statement covers how we approach accessibility, the standards we follow, and how to request reasonable adjustments related to the accessible waste recycling area.

We aim to follow WCAG 2.1 AA compliance standards for all digital materials about waste recycling, and we apply similar principles to on-site accessibility. Our digital content is designed for clear navigation, predictable structure, and compatibility with common assistive technologies so that recycling information is usable by people who rely on screen readers or keyboard navigation.

Key digital accessibility commitments include support for screen-reader users, improved keyboard-only navigation, and text that meets contrast guidelines. We use semantic headings, properly ordered lists, and ARIA where appropriate to make recycling drop-off locations, accepted materials, and recycling guidance perceivable and operable. We also strive for robust support across major screen-reader applications for recycling-related content.

At our recycling facilities, we implement physical accessibility features that align with accessible waste recycling best practices. These features include clear wayfinding, level or ramped access to deposit areas, and visible signage with large type. We monitor the accessibility of site layouts to ensure that recycling points are reachable and safe for people with mobility needs.

Digital resources for recycling waste are provided in multiple formats where possible. We publish accessible documents, include descriptive alternative text for images that explain recycled materials and containers, and ensure that interactive maps and booking systems support keyboard navigation. Below are examples of the types of accessibility elements we prioritize:

• Screen-reader support: content structured for reliable reading order and labels for controls.
• Keyboard navigation: all interactive elements reachable and usable without a mouse.
• High contrast and readable fonts: text sizes and contrast tuned for legibility in recycling signage and online pages.

We perform routine testing of our recycling information systems using automated tools and manual testing with assistive technologies. Our approach includes user scenarios for depositing recycling at a depot, locating accepted materials, and completing online forms for special waste collection. Staff who manage the accessible recycling area receive training on inclusive communication and accommodating visitors with diverse needs.

We are aware that, despite our efforts, there may be accessibility barriers. Known issues are documented, and we prioritize fixes according to impact and feasibility. If you encounter problems with online content about recycling or barriers at a recycling site, please request support through the organisation’s published contact channels and ask for assistance with accessibility or alternative formats.

To support alternative access, we can provide information in large print, simple language summaries, and guided directions for site visits on request. While we do not publish individual contact details in this statement, requests for accessibility adjustments are reviewed and acted upon promptly. We strive for continuous improvement and welcome input on how our recycling communications and facilities can be more inclusive.